Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. 3. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Piggyback tickets may not be sold in the same listing. 2.1 Requirements. They then charge a booking fee on top of the tickets. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 6.3 Allocation of Risk. We do not control the information provided by other users which is made available through the Site.
viagogo - Buy & Sell Concert, Sport & Theatre Tickets For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far.
Is it safe to purchase tickets through Viagogo or another broker? It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. By using our Site, You agree to accept this Agreement. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. The site operates a system wehre the tickets don't go on sale until they receieve them. Be the first to hear about special offers. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 1.1 Introduction. The tickets will be stored in one of these third-party sites. You had also spent quite some time sending emails and making phone calls back and forth with the company. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. | Read 12,461-12,480 Reviews out of 30,829 It can happen on any website where payments are taken. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. What are the viagogo Terms and Conditions? The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. There must be a way, the payment was not accepted yet. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Like. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Here is what happened. 1.3 viagogo Guarantee. Please note this does not include any sales or value added tax that may be payable on viagogos fees. 5.4 Making Adjustments.
Viagogo Reviews: What Is It Like to Work At Viagogo? You may only use the Services if You can legally enter into and form binding contracts. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You warrant that you are over 18 years old and have the legal capacity to make the transaction. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Selling Mobile transfer tickets you bought on viagogo? When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. PREAMBLE Report. So its not int he sellers interest to sell fakes or not actually have the ticket. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 3.4 Indemnity. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site.
Ways to get paid when selling tickets on StubHub : StubHub How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Look for an option to transfer the tickets through the original ticket provider's account. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Viagogo says it does this but takes no other steps to prevent the practice. But, if you plan to do this, you must tell your ticket seller in advance. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. What do the ticket split type options mean? Ticket listings are a representation of actual seat location. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). If it completes and they do not refund or you don't get your item then you can open a paypal dispute. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid.
viagogo - Buy & Sell Concert, Sport & Theater Tickets Learn how. How do I change the email address on my account?
Secondary ticketing websites - GOV.UK In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. They are significantly safer th. The comments below have not been moderated. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. What is the viagogo complaint handling process?
Controversial website Viagogo scalps tickets for a John Farnham cancer We take no responsibility for such issues.
Can I Get a Refund from Viagogo? - GetHuman Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. I had a flight delay, can I get compensation?
Resale Help - Ticketmaster Help Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. How do you find a good accountant?
Viagogo Reviews: What Is It Like to Work At Viagogo? Both you and the company were insisting that you weren't in the wrong. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. This website is legit and very popular in selling tickets for all kinds of events. 25 April 2018. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 6.8 All Sales are Final. Thankfully, I have now managed to get to the bottom of it. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. If tickets are not consecutive, then the Seller must create a separate listing. Buyers: viagogo charges a service fee on top of the ticket price. I entered the incorrect email when registering, how do I change it? This rating has decreased by -15% over the last 12 months. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Sadly I could no longer attend on the new date which was in October 2021. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Can I deliver the tickets using a different delivery method?
Viagogo Won't pay me for my sold tickets - MoneySavingExpert Forum Do I have to pay a service charge if the service is poor? The CMA should immediately intervene and investigate these allegations and take necessary legal action..
Buying tickets to events | ACCC We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Best Shopping Deals In the know quiz You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. During this time, the Site will be temporarily unavailable. How can I change my bank details for my resale order? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. . 2.4 Listing. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic.
Viagogo accused of listing non-existent tickets on behalf of seller 4.2 Stolen Property. For American Express this is the 4 numbers on the front, right hand side of your card. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). . The tickets were bought and sold online, using the Viagogo fan resale platform. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. By browsing this website, you consent to the use of cookies. How to spot a fake, fraudulent or scam website. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. What do the ticket split type options mean? 5.3 Disclosure of Information. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree.
Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow 3.1 Accurate Descriptions. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Contact your bank or credit card company to verify the authorisation of payment to viagogo. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 5.1 Investigations. Viagogo is a secondary ticketing site. You also agree not to separately contact the Buyer at any time for any reason.
viagogo - Buy & Sell Concert, Sport & Theatre Tickets Note that this is separate from any Tax viagogo is required to charge on its fees. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. 2.16 Season Cards. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. 2.10 Collecting Payment. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Ask a question about Viagogo in Booking Services.
This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund.
viagogo - Buy & Sell Concert, Sport & Theater Tickets Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The revised version of this Agreement is automatically effective after it is initially posted on the Site. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property.
Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. 6.9 Change or Suspension of Site. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo.